FAQs

Can I order by telephone?

One Stop Cleaning is an internet only retailer.  We do not have any retail shops.  Ordering over the internet is now a safe way for shopping for goods and services.  Therefore we are unable to accept any orders over the phone.  

When should I expect delivery?

If the items you require are in stock, the order will be with you in 2 - 3 working days once payment has been received.

Can I get samples?

As we are a wholesaler, we are therefore unable to break up case quantities.  

If I am not totally satisfied with my goods, can I return them?

We offer a 100% quarantee on all of our products.  If you are not totally satisfied,  please return goods in original packaging within 48 hours of delivery for a full refund less 10% restocking charge.

Do we provide Safety Data Sheets?

Yes, all our products are covered by COSH regulations.

What happens if  I receive a faulty item?

If you receive a faulty item, you must notify us by email or in writing within 48 hours of receipt. We would ask you send it back in its original packaging where a full refund will be arranged and the goods to be collected. 

What happens if I am not there for the delivery?

We will try to re-deliver again within two working days. 

Should we be unable to deliver for any reason, the goods will be returned to our warehouse where a restocking fee of 10% plus delivery charges to and from your premises will be deducted from your refund.

 Still unsure:  Email us at    info@1scs.co.uk